Case 01
A multi site pub group
From 300 to 650 Saturday covers through menu repositioning
An anonymised project. A site where a new head chef rebuilt the offer around a single cuisine the local market was not being served. Same room, same trading hours.
- Food gross profit
- +3 pts
- ~70% ~73%
- Average spend per cover
- +£5.00
- £19.00 £24.00
- Saturday covers
- ×2.2
- 300 650
Challenge
The site was trading a standard pub menu and sitting mid table in the group's internal rankings, with Saturday covers around 300. The menu was not drawing enough custom to justify the space the building already had.
What the analysis found
There was clear local demand for a cuisine no nearby operator was serving well, while the existing pub menu competed in a crowded category and returned average numbers. The opportunity was not more marketing behind the old menu. It was a different menu.
Approach
- Repositioned the offer from standard pub fare to a focused menu in a single cuisine, built around dishes with demonstrated demand rather than chef preference.
- Built the menu around high gross profit components, with starch and vegetables carrying the plate and protein portions controlled to spec, which is why margin and volume rose together rather than trading against each other.
- Shortened the supply chain on the core lines, which improved both the product and the margin on them.
- Ran a full cook off for the whole front of house team at every menu change, so staff had tasted every dish before they were asked to sell it.
Held constant
Same site and same trading hours, and no new capacity was built. As demand grew, areas of the building that had not previously been trading were brought into use, so the rise from 300 to 650 Saturday covers came from demand for the new menu filling space the site already had. Nothing was constructed and hours were not extended.